Changing school cleaning company can feel as if it is going to be a hassle. Calabash’s formula can make the switch as easy and seamless as possible.
How can we help?
What’s the first step to using Calabash? Contact us. Each space is unique so we would like to visit your premises in order to fully understand your requirements.
Once we have completed this initial inspection, we will recommend the best solution at the most cost effective price.
We take the hassle away from all TUPE regulation situations (The Transfer of Undertakings/Protection of Employment) by contacting directly the previous cleaning company to gather all the relevant information.
However, under these regulations we often have to take on unsatisfactory cleaning staff when we start a new cleaning contract. With good training, constant encouragement and motivational supervision we have regularly turned these cleaners into valuable and responsible cleaning staff.
In other cases, the cleaners who are unwilling to step up their standards, may leave.
Before we start
In the lead up to taking over a new cleaning contract we get to know the premises, the particular cleaning issues that are important and if possible, the existing cleaning staff.
We ensure we understand the access, keys and security issues, plus any other details to ensure a smooth handover.
Our staff will undergo a internal training programme, inc. COSHH training, cleaning methods, use of chemicals and equipment and will receive on-going traiing from managers / supervisors throughout the year inc. updating of Health & Safety legislation.
Cleaners are given specific tasks on site rather than all duties within an area. In this way, each cleaner specialises in certain duties (i.e. toilet cleaning) which aid the training process.
All staff are employed by Calabash and we do not use temporary staff.
Unusually in our business, our management are contactable at all times and can therefore deal with issues at very short notice.
Our managers become quickly familiar to our clients because they visit regularly while the cleaning is in operation and keep clients up to date with any issues / duties that help keep the premises operating smoothly.
Our proactive supervision of the cleaners and regular contact with our clients are to ensure that they understand that Calabash are as interested in keeping their premises clean and tidy as they are themselves.
Standards are monitored daily and any non conformances are logged by the onsite supervisor / area manager. The non-conformances will be addressed by the on site supervisor and inspected by the area manager to ensure they are rectified. Furthermore, the senior area manager will check / monitor these forms on a weekly basis.
COSHH forms and Health & Safety documentation is included.
Having achieved the ISO9001 & ISO14001 accreditations, and being awarded with the Safe Contractor Scheme, we meet all Health & Safety and Environmental Standards on and off site.
“During the tendering process, you will hear promises of performance from many companies but few will actually deliver. However, Calabash are unique, in a fairly desperate business, in keeping all their promises. You would be mad not to appoint them.”Tobyn Thomas, Thomas's London Day Schools
"We have tried a number of companies over the years and our main concern has always been reliability. Calabash have proved themselves reliable and their service personnel are always polite, friendly and professional. As well as fulfilling their contractual agreements with us, there are usually a number of times throughout the year when we need to ask them for additional services. These requests are always met positively. I have no reservations about the service they are providing for us."Ted Townsend, Ardingly College
"During the tendering process, you will hear promises of performance from many companies but few will actually deliver. However, Calabash are unique, in a fairly desperate business, in keeping all their promises. You would be mad not to appoint them."Tobyn Thomas, Thomas’s London Day Schools
"We are delighted with the service we are receiving from Calabash. I would particularly like to thank Lorena who services our soaps etc. She has kept us stocked up in her calm and efficient manner even during our building works when soap dispensers and air fresheners disappeared for a while (and she always remembers the fragrances that we do not like). As one of the faces of Calabash she is a credit to you."Glenis Clark, The Roche School
"We are very pleased with a friendly and professional washroom service we receive from Calabash. Communication is the key and we have the same person who always phones before they service."Adrian Trewhella, Farlington Girls School
"I wanted to thank you for the great washroom hygiene service that we are receiving from Calabash Washrooms, you have a great team there and the quality of the services that our school is receiving is testament to that."Andy Sivyer, Sir William Perkins’s School, Chertsey, Surrey
"Thank you Karen for a continued excellent service and streamlined operation from Calabash. Our clean sanitary bins mean a lot to an all-girls school."Tanya Coleman, Portsmouth High School
"It is reassuring to know that with Calabash looking after our contract we are in safe hands. The quality of the service we receive is outstanding."Julie Burns, St George’s School Ascot
"Mandy is lovely to work with. She is conscientious, thorough and always advises of any concerns. A great asset and the best person we have had on our washroom hygiene service."Sheena Logan, Wimbledon High School